Privacy policy

Wild Futures is a registered charity (1102532) registered at Murrayton House, St Martin, Looe, Cornwall, PL13 1NZ. You can contact us on 01503262532 (international callers:+44 00 1503 262532) or [email protected].

This website is owned and managed by Wild Futures and this privacy statement covers all website activity related to Wild Futures and The Monkey Sanctuary.

This privacy statement applies to our main website addresses: www.wildfutures.org, www.adoptamonkey.org and www.monkeysanctuary.org

Information you give on these web pages, or associated services offered and accepted, is deemed to have been offered to Wild Futures. We ensure your data is kept secure by using up-to-date security features and procedures and we respect the privacy of all visitors to our website.

We, Wild Futures, are committed to protecting the integrity and privacy of personal data collected from our supporters, visitors to The Monkey Sanctuary and our websites and social media pages.

This privacy policy explains how Wild Futures deals with the personal data that we collect, why we collect it, and how we use it.

For the purpose of the General Data Protection Regulation (GDPR) the Data Controller is Wild Futures.

We change this privacy policy from time to time, so please check this page occasionally to keep up to date with any changes.

Please note that through Wild Futures websites, you may be directed to other sites related to Wild Futures; all of these sites will have their own cookies and privacy policies.

By using our website or providing us with personal data, you are agreeing to the terms laid out in this policy.

If you have any questions regarding this policy, or are concerned about your data, please contact our Data Protection Officer via [email protected] or post:

Data Protection Officer
Wild Futures’ Monkey Sanctuary
Murrayton House
St Martin
Looe
Cornwall
PL3 1NZ

What personal data does Wild Futures collect?

The type and amount of personal data that we collect depends on why you are providing us with the information. The personal data we collect may include, but not be limited to; name, postal address, email address, telephone numbers, date of birth, and bank details/credit/debit card details, contact preferences, and tax payer status for Gift Aid claims.

We may also collect data about your interactions with Wild Futures, including how we have had contact with you and when, information on your donations, any events you attend with Wild Futures, and any campaigns you support.

How does Wild Futures collect your personal data?

Wild Futures may collect personal data from you when you have any involvement with us or contact us. For example, if you:

Make a donation
Fundraise for us
Register your support
Visit our website
Become an adopter
Consent through our campaigns (signing our petition)
Volunteer
Sign up for our E-News
Take part in a Wild Futures event
Take part in an educational visit/talk
Take part in a campaigns ‘action’
Become an ambassador
Participate in raffles/competitions
Make a purchase through our online shop
Make an enquiry
Contact us to be involved with Wild Futures in any other way
Engage with us on social media
Fill out a Gift Aid Declaration

If you are under 18 years of age, you should obtain permission from a parent/guardian before providing personal data.

Wild Futures collects personal data when:

You give it to us directly
You give it to us indirectly through sites such as Just Giving, or a partner charity that has a joint campaign with us and you consent to your information being given to us
You use our website. When you use our website, personal data is recorded and stored under cookies
It is available on social media

Why does Wild Futures need your personal data, and how do we use it?

Wild Futures may collect your personal data for a number of reasons. The main reasons being, to process your donation, to process your adoption, and to send you information, or provide goods and services that you have requested from us.
Wild Futures may also use personal data for:

Marketing purposes – To communicate with you about campaigns, events, ways to help us raise vital funds, and to inform of our products and services.
Updates – to provide you with information about our charity’s work and activities, and to update you on the monkeys residing at our flagship project The Monkey Sanctuary
To communicate volunteering opportunities, how to help with community fundraising and other activities
To comply with relevant laws, verify your identity, to improve our operations/programs, for internal record keeping relating to any donations, feedback or complaints, processing for Gift Aid purposes, carrying out our obligations under any contract between us, processing job applications

Contact with you will be in accordance with the preferences (post, phone, email) you selected when you filled out a donation form (online or paper), contacted us, became and adopter, took a campaign actions, raised funds for us, and signed up to our E-News

Who does Wild Futures disclose your personal information to?

Wild Futures will not sell, trade, rent of otherwise pass on your personal data details to other organisations.
We may allow our staff, consultants, or other service providers acting on Wild Futures behalf, to access your data and use it for the purposes for which you have given it to us. If we do this, individuals/organisations will not have the right to use your personal information or contact you, except in accordance with our instructions and this policy.

We may share or disclose your personal information if we are required to do so by any law or court order.

How does Wild Futures keep your personal data safe?

Wild Futures will take reasonable steps to protect the personal information that it holds from misuse, interference and loss, and from unauthorised access, modification, or disclosure. We will take reasonable and appropriate physical, electronic, and managerial steps to ensure that all hard copy and electrical records containing personal information are stored securely. This includes having policies in place that means any personal data is only accessible by people within Wild Futures on a genuine ‘need to know’ basis.

We only keep personal data for as long as necessary and reasonable.

As data transmission over the internet is not guaranteed to be 100% secure, as a result, although Wild Futures strives to protect your personal data, we cannot ensure the security of any information you transmit to us over the internet, and you do so at your own risk. We make reasonable efforts to try and ensure the security of your personal data on our systems and whilst in transit between our system and the systems of the companies who provide us with various services.

We may send communications to you via email. Email is not a fully secure means of communications, and whilst we try to keep our systems and communications protected, we cannot guarantee this.

Online donations are securely processed and encrypted using SSL technology. Wild Futures has a SSL certificate in place on the Wild Futures website and this certificate allows an encrypted connection between the server and user/browser, meaning information submitted in forms cannnot be read in-transit by other parties. Any offline donations made over the phone by giving credit card/bank details are securely retained only for as long as it takes to securely process your donation. Any offline donations that you make by cheque, monthly debit or credit card payments are securely processed by either Wild Futures or our trusted services providers.

Wild Futures will take appropriate steps to correctly destroy any personal data that is no longer needed.

How does Wild Futures use Cookies?

We use cookies on our webpages. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you.
Cookies enhance visitors’ experiences by ensuring that they don’t have to log in or provide information each time they revisit a webpage and by customising content based on their interests.

We also use cookies for tracking the statistics of our website. This allows us to better understand our users and improve the layout and functionality of our website. A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.

Visitors can configure their browsers to be alerted when a site is attempting to send a cookie and can refuse it, although some pages will not function properly without accepting cookies.
Most web browsers are set by default to accept cookies. However, if you wish to restrict or block web browser cookies you can do this through your browser settings via the ‘Help’ function. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Google Analytics and cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners with a dashboard to view how visitors/users have viewed and used the page, for example the URL of the page, and how long they’ve spent on there.

Cookies are text files that identify your computer to our server. Cookies in themselves do not contain any personal identifying information about a visitor. They just identify the computer used. Many sites do this whenever a user visits their site in order to track traffic flows and patterns of behaviour of site visitors.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google’s privacy policy is available at: www.google.com/policies/privacy/

Our use of Google Analytics and cookies helps us understand our supporters’ interests and to use the charity’s funds more efficiently

What if I want you to change the way you contact me or stop altogether?

If you have provided us with your details, but decide at a later date that you no longer want to receive information from us, or if you wish to update us that your contact details have changed, simply let us know by:

Sending an email to [email protected]
Writing to us at the following address:
- Wild Futures’ Monkey Sanctuary, Murrayton House, St Martin, Looe, Cornwall, PL13 1NZ
Calling us on 01503262532 (international callers:+44 00 1503 262532)

Instructions on how to unsubscribe from email communications will be included on each email communication we send.

If you have any questions, comments, or concerns about this policy, please do contact us via any of the avenues stated above.

How can you access your personal information?

You have the right to request a copy of the personal data that Wild Futures holds about you. If you want to request a copy of the personal data we have on you, please write to our Data Protection Officer, Wild Futures’ Monkey Sanctuary, Murrayton House, St Martin, Looe, Cornwall, PL13 1NZ, or send us an email, [email protected].